Web and email hosting terms and conditions

Terms and conditions

Web and email hosting services
1. A description of the services we offer is detailed in the quote supplied to the customer. A quote can be by email or in writing.
2. You acknowledge that unless otherwise agreed in writing with us, any delivery date we give to you is a guideline only and we do not guarantee that it will be met. Also, you acknowledge that any delays by third parties in providing Internet connectivity or transferring domain names are outside our reasonable control and therefore we will not be liable for any such delay.
3. If you reasonably believe that the service delivered to you on the actual delivery date does not meet the specifications , you must notify us of this within ten (10) Working Days of the delivery and we will then use all reasonable endeavours to resolve the issue within ten (10) Working Days. "Working Day" shall mean a day falling on a Monday to Friday which is not a UK bank or public holiday.
4. If you do not notify us of any failure within ten (10) Working Days of delivery or, where we have carried out remedial work pursuant to paragraph 1c of this Schedule C above, within ten (10) Working Days of us completing that remedial work (as notified to you by us), you will be deemed to have accepted the service as delivered.
5. We reserve the right to amend the service, hardware or software supplied, at any time, with not less than seven (7) days' notice to you, provided that this amendment does not materially detrimentally affect the service.
6. We may occasionally impose limits on your storage space or data activity if we impose any limits, we will give you twenty four (24) hours advance notice of any limits by email.
Duration
1. The commencement date of the Contract is the time of the order. Monthly and auto-renewable services may be terminated by not less than ten (10) working days notice, via your online Account with us, expiring on your billing date for the product specified in your Account with us.
Liability
1. If you notify us of any failure or defect in any server, our sole obligation will be to notify the maintainer of the server of the failure or fault and, if we have an alternative server for use, to make the same available to you.
2. Our responsibility and liability in respect of the availability of the website is limited as specified in our service level agreement with you (www.theitsolution.co.uk). Our obligation is to act as host only.
3. You acknowledge that you have sole responsibility and liability for the design and maintenance of the website and for ensuring that it does not infringe the intellectual property or other rights of any third party and is not illegal.
4. We do not guarantee the proper delivery of any email message or other data once it has left the confines of our network, and similarly we do not guarantee that data traffic will be delivered or that its contents will be held secure once it passes out of our control.
5. Where we supply third party equipment or software, our responsibilities are limited to the level of warranty provided by the third party.